WorkCraft AI Support

Sign in and choose New estimate. Add the customer and job details, review the line items and totals, then save. You can find saved estimates on your dashboard.

Choose detailed line items or a summary with the total only. In summary mode, the customer sees your work summary and final total; the detailed line items stay in your account.

No. They are broad starting estimates, not live local supplier quotes. Exact or high-confidence Price Book matches can apply automatically; possible matches are shown for you to choose. Review the unit, quantity, labor, material, taxes, and final rate before sharing the estimate.

Each saved estimate has a readable reference such as WC-2026-0001. You can see it in your estimate list, on the proposal, and in estimate emails. The full ID in a share link remains in place for secure access.

Free accounts can save up to 10 new estimates per UTC calendar day and 50 per UTC calendar month. Both counters reset by UTC. Editing an estimate, saving a browser-only draft, or a failed save does not use a slot. Existing estimates remain available.

Pro ($9.99/month) includes up to 50 saved estimates per UTC day and 500 per UTC month; 5 cloud AI drafts per day and 50 per month; and 5 customer-facing emails—including estimate emails, follow-ups, customer-question alerts, and invoice emails—per day and 100 per month. Pro also includes 100 MB of new private media uploads per month, up to 250 MB and 100 files retained. View your current usage and how much remains in Profile. Counters reset at 00:00 UTC or the start of each UTC month. Failed AI provider attempts count. These are account allowances; shared provider capacity may pause an action sooner.

Yes. Share the proposal link from the estimate. Your customer can review the proposal and respond through its customer-facing page without signing in to WorkCraft AI.

Online payments are a Pro feature. After Stripe verifies and activates your connected account, a customer can pay a deposit or balance from an accepted proposal using Stripe Checkout. The payment is processed directly on your Stripe account; WorkCraft AI does not receive or hold the funds.

Yes. Open Profile and choose Connect Stripe. Stripe hosts the guided onboarding and collects your identity, business, and payout information. New connections use the Full Stripe Dashboard, which you access with your own Stripe credentials at dashboard.stripe.com. An existing connection may keep its previous Dashboard access method.

Use your Stripe Dashboard to review payments and payouts, update payout details, and respond to refund or dispute matters. You remain responsible for your services, customer communication, and decisions about resolving service issues. Stripe manages payment processing and eligible connected-account risk under its terms.

Stripe applies its payment-processing fees to your connected account under Stripe’s pricing and agreement. WorkCraft AI does not add a per-payment fee. The WorkCraft AI Pro subscription is billed separately; check Stripe for the current rates that apply to your account and payment methods.

Customers do not need a WorkCraft AI account. They can open the proposal link, approve it, and pay through Stripe Checkout. Stripe collects their payment details; WorkCraft AI does not store card or bank-account numbers.

Use Schedule & jobs to manage jobs and open an invoice from a job. Reports and your estimates are available from the app navigation.

Use the password reset page to request a reset email. If you no longer have access to your account email or the reset email does not arrive, send us a message below.

Sign in and open your account menu to view your profile and plan options. If a charge or subscription change doesn’t look right, choose Billing in the contact form and include the email address on your WorkCraft AI account. Never send full payment card details.

Your Pro access moves to the Free plan immediately, but your saved estimates, jobs, and other account data remain available. Sign in, open Profile, choose Manage billing, and update your payment method or pay the open invoice. Stripe restores Pro access after it confirms payment. WorkCraft AI sends a billing notice when the subscription first becomes past due.

You can send estimate, proposal, and invoice emails from the app where the feature is available. If a message does not arrive, check the recipient address and spam folder, then contact us with the estimate number and the approximate time you sent it.

Tell us the email on your account, what you were trying to do, what happened, and any on-screen error. Please leave out passwords, payment card details, and sensitive customer information.